Privacy and Communications Policy

Effective Date: July 1, 2023

Last Updated: October 22, 2025

1. Who We Are

This Privacy and Communications Policy describes how ThreeSixty, a brand of 360 PSG, Inc., collects, uses, discloses, and protects information across our websites, email and other electronic communications, calls, and offline interactions.

Legal Entity: 360 PSG, Inc. (doing business as ThreeSixty)
Business Address: 678 Sheridan Dr., Tonawanda, NY 14150, United States
Telephone: (716) 829-7373
Privacy Email: [email protected]
Websites Covered: three-sixty.agency, 360psg.com, and any other site that links to this Policy

2. Scope

This Policy applies to information collected through:

  • Websites, landing pages, portals, forms, and hosted applications we operate
  • Email marketing, newsletters, transactional and operational emails
  • Phone calls, call tracking numbers, and call recordings
  • Chats, messaging, and other digital communications
  • Offline interactions such as sales meetings and events related to our services

By using our websites or communicating with us, you consent to this Policy.

3. Information We Collect

3.1 Information You Provide

  • Contact details such as name, business name, email address, phone number, and mailing address
  • Project scopes, budgets, goals, and related business information
  • Support requests, survey responses, resumes or proposals that you submit
  • Payment information necessary to process transactions through secure third party processors. We do not store full payment card numbers on our public web servers
  • Communications you send to us by email, forms, chat, or phone

3.2 Information Collected Automatically

  • IP address, device type, operating system, browser type and settings
  • Pages viewed, links clicked, referral URLs, session duration, and navigation paths
  • Cookies, pixels, tags, and similar technologies used for functionality, analytics, and advertising

3.3 Information From Third Parties

  • Analytics and advertising partners such as Google Analytics and ad networks
  • Call tracking and call recording platforms for quality assurance and service delivery
  • Email delivery, marketing automation, and engagement tools
  • Public and professional sources for business contact verification

4. How We Use Information

  • To respond to inquiries, provide quotes, and deliver our services
  • To operate, maintain, and improve our websites, platforms, and communications
  • To process transactions, billing, accounting, and account administration
  • To provide support, security, abuse prevention, and fraud monitoring
  • To send newsletters, updates, and marketing communications with opt out options
  • To perform analytics, measure campaign performance, and improve user experience
  • To comply with legal, regulatory, and contractual obligations

We do not sell or rent personal information.

5. Email and Electronic Communications

5.1 Marketing and Newsletter Emails

  • We may send newsletters and promotional content using our platforms and industry tools that follow best practices
  • You can unsubscribe at any time using the link in any marketing email or by contacting us at the privacy email listed above

5.2 Transactional and Operational Emails

  • Service, security, account, billing, and project emails are operational and may be required while an engagement is active

5.3 Call Tracking and Recording

  • Some calls may be monitored or recorded for quality assurance, training, or compliance, consistent with applicable law.
  • By calling our numbers, you consent to such recording and retention consistent with this Policy

6. Communications and Email Policy

6.1 Confidentiality and Intended Use

  • Emails, messages, attachments, call recordings, transcripts, and other communications may contain confidential, proprietary, or privileged information of ThreeSixty, 360 PSG, Inc., our clients, or partners
  • Such communications are intended for the original recipient only. Unauthorized review, copying, disclosure, or distribution is prohibited
  • If you received a communication in error, notify the sender promptly and delete all copies

6.2 Opinions and Representations

  • Unless expressly stated, views or opinions in a communication are those of the individual sender and do not necessarily reflect the official position of ThreeSixty or 360 PSG, Inc.
  • No email, chat, or message creates a binding agreement, warranty, or commitment unless it clearly states it is legally binding and is confirmed in a duly executed written agreement authorized by an officer of 360 PSG, Inc.

6.3 Monitoring, Recording, and Retention

  • We may monitor, record, and retain communications for security, training, quality assurance, compliance, and legal purposes as permitted by law
  • By communicating with us, you consent to such monitoring and retention

6.4 Data Protection of Communications

  • We process communication metadata, headers, engagement data, and recordings for legitimate business purposes
  • Sensitive information such as credentials and full payment data should not be transmitted by unencrypted email. Use approved secure channels when provided

6.5 No Liability for Communications

  • Communications are provided as is without warranties of any kind
  • To the fullest extent permitted by law, ThreeSixty and 360 PSG, Inc. are not liable for direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to communications, including reliance on content, delivery delays, transmission errors, malware, or unauthorized access outside our reasonable control

6.6 Client, Vendor, and Internal Communications

  • Client and vendor communications are commercially confidential and may be subject to nondisclosure obligations
  • Clients and vendors are responsible for ensuring that materials, instructions, or data they send do not infringe rights or violate law
  • Internal communications are company property and may be reviewed for business and compliance purposes

6.7 Electronic Signature and Contract Disclaimer

  • Emails, chats, or messages do not constitute offers, acceptances, or amendments unless explicitly stated as legally binding and authorized by an officer of 360 PSG, Inc.

6.8 Reporting Misuse

Suspected fraudulent, impersonated, or compromised messages should be reported to [email protected] or by phone at the number listed above.

7. Cookies, Tracking, and Advertising

We use cookies and similar technologies to operate the site, understand usage, and deliver relevant advertising.

  • Necessary cookies support security and core features
  • Analytics cookies help measure performance and improve websites and services
  • Advertising pixels may enable retargeting and ad measurement

You can control cookies through your browser settings. Some features may not function without cookies.

8. How We Share Information

  • With service providers under contract who process data on our behalf, including hosting, analytics, marketing, email delivery, call services, and payment processing
  • With payment processors to complete online transactions where applicable, including on 360psg.com
  • With government or law enforcement authorities when required by law, subpoena, or legal process
  • With a successor entity in the event of a merger, acquisition, or corporate restructuring

Service providers are required to protect information and to use it only to provide contracted services to us.

9. Data Security

  • We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction
  • Measures include TLS encryption for data in transit, access controls, and system monitoring
  • No system can be guaranteed fully secure. We take reasonable steps to reduce risk and respond to incidents

10. Data Retention

  • We retain information as needed to deliver services, meet legal and accounting requirements, resolve disputes, and enforce agreements
  • When no longer needed, information is deleted, anonymized, or archived consistent with legal and operational requirements

11. Your Rights and Choices

  • Request access to, correction of, or deletion of your personal information where applicable
  • Opt out of marketing emails by using the unsubscribe link or contacting us
  • Ask questions about how your information is used or shared

Submit requests by email to [email protected] or by phone at (716) 829-7373. We may verify your identity for certain requests.

12. Children

Our websites and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can delete it.

13. Third Party Links and Services

Our websites may link to third party sites or services. Their privacy practices are governed by their own policies. We are not responsible for third party content or practices.

14. International Visitors

We operate primarily in the United States. If you access our services from outside the United States, you consent to the transfer and processing of your information in the United States under United States law, which may differ from the laws where you reside.

15. Legal Basis and Jurisdiction

This Policy and any disputes arising from it are governed by the laws of the State of New York, without regard to conflict of laws principles. Exclusive venue lies in the state or federal courts located within Erie County, New York. You consent to jurisdiction and service of process in those courts.

16. Payments and E Commerce

  • Some services may be paid online. Payments are processed by third party providers whose terms and privacy policies apply
  • We do not store full payment card numbers on our public web servers

17. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted here with a revised Last Updated date. Your continued use of our websites, communication methods (email, phone, etc) or services after an update means you accept the revised Policy.

18. Contact

Questions or requests related to this Policy may be sent to:
Privacy Officer, ThreeSixty (360 PSG, Inc.)
678 Sheridan Dr., Tonawanda, NY 14150
[email protected] or (716) 829-7373

19. Summary of Key Commitments

  • We do not sell or rent personal information
  • We use data only for legitimate business purposes and provide opt outs for marketing
  • We apply reasonable safeguards and retention practices
  • New York law governs this Policy and related disputes